Learning & Development Administrator (BPO Clients)

About the role

We are looking for a detail‑oriented Learning & Development Administrator to support the delivery and coordination of learning initiatives for our BPO clients. The role ensures smooth execution, tracking, and governance of learning operations across multiple stakeholders, vendors, and systems.

Key responsibilities

• Coordinate assigned learning interventions with internal stakeholders and external vendors.
• Schedule, confirm, and communicate learning sessions, ensuring timely delivery.
• Maintain and govern the vendor database, including profiles, contracts, and learning offerings.
• Configure and manage learning sessions on the LMS, monitoring registrations, attendance, and completion rates.
• Generate accurate LMS reports for internal tracking and client reporting.
• Track, monitor, and manage learning records and produce data‑driven reports.
• Collaborate with Procurement to follow up on requests and prepare purchase orders.

Required profile

• Bachelor’s degree in Business Administration, Human Resources, Education, or a related field.
• 1–2 years of experience in Learning & Development administration, training operations, or HR operations.
• Excellent written and verbal English communication skills.
• High attention to detail with strong data‑accuracy discipline.
• Proven ability to manage multiple learning activities simultaneously.

Required skills

• Microsoft Excel
• Learning Management System (LMS) administration
• Reporting tools

What we offer

• Exposure to large‑scale learning operations within BPO environments.
• Critical role in delivering high‑quality learning for key clients.
• Opportunities for professional growth.
• A collaborative, purpose‑driven work environment.