Information Technology Supervisor

About the role

The Information Technology Supervisor will ensure the smooth operation and security of all hotel IT equipment, providing prompt support to staff and guests. This role combines hands‑on technical work with inventory management and user access administration.

Key responsibilities

• Monitor the operation and security of all computer hardware, ensuring proper functionality.
• Serve as the primary contact for servicing computers, printers, telephones and related devices.
• Maintain sufficient inventory of office and computer supplies.
• Keep hardware and software logs up to date according to departmental procedures.
• Document hardware configurations, inventory, telephone system settings and MPT lines.
• Perform repairs and maintenance on PCs, printers, telephones, interactive systems and key‑lock systems.
• Manage user access requests and authorizations for Windows 2000, email, Opera, Micros and Novell systems.
• Respond to user requests, delivering timely technical support.

Required profile

• Degree in Information Technology or a related field.
• Previous experience in a similar supervisory IT role.
• Proven knowledge of equipment operation and maintenance.
• Strong command of English.
• Ability to diagnose, troubleshoot and rectify subsystem issues.
• Self‑motivated, hands‑on, flexible and able to stay calm under pressure.

Required skills

• Windows 2000
• Opera (hotel PMS)
• Micros (POS system)
• Novell network
• PC hardware maintenance
• Printer maintenance
• Telephone system configuration