French-English Bilingual Customer Support Specialist (Remote)
TalentPop App · Tripoli
وصف الوظيفة
About the role
TalentPop is seeking a French‑English bilingual specialist to provide non‑voice customer support in a fully remote setting. You will handle chat and email inquiries, ensuring clear communication and a smooth experience for our customers.
Key responsibilities
- Deliver timely, professional assistance via chat and email in both French and English.
- Address customer questions, order issues, and general concerns.
- Troubleshoot problems and provide accurate, easy‑to‑understand solutions.
- Document interactions and keep records up to date.
- Collaborate with teammates to maintain consistent, high‑quality support.
- Share feedback to improve processes and the overall customer journey.
Required profile
- Fluent reading and writing skills in French and English.
- Minimum one year of customer service experience, preferably in e‑commerce.
- Strong written communication and meticulous attention to detail.
- Ability to manage multiple conversations simultaneously.
- Proactive, solution‑oriented mindset and reliable work habits.
Required skills
- Experience with support platforms such as Zendesk, Gorgias, or Shopify.
What we offer
- Permanent remote work arrangement.
- Competitive salary with annual performance‑based increases.
- Paid time off, health and dental benefits or a monthly health stipend.
- Holiday bonuses and opportunities for career growth.
- Supportive, fully remote team environment.
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TalentPop App
Tripoli
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