Customer Service Specialist

About the role

We are looking for a Customer Service Specialist to join our team at The Glow Paradise in Naqqach. In this full-time, on-site position you will be the first point of contact for our clients, ensuring they receive timely and friendly assistance.

Key responsibilities

• Respond to customer inquiries via phone, email and chat with professionalism.
• Resolve issues and complaints, aiming for first-contact resolution.
• Maintain accurate records of interactions in the company’s CRM system.
• Proactively follow up with clients to ensure satisfaction.
• Collaborate with other departments to address product or service questions.

Required profile

• Strong background in customer support and satisfaction.
• Excellent phone etiquette and communication skills.
• Ability to multitask while keeping a positive attitude.
• Problem-solving mindset with a customer-oriented approach.
• Previous experience in a customer-facing role is a plus.
• Fluency in English; additional languages are advantageous.
• High school diploma or equivalent; a relevant degree is a plus.

Required skills