Customer Service & Data Entry Coordinator

About the role

We are looking for a Customer Service & Data Entry Coordinator to join our team at Crumble confectionery in Mazraat Yachouh. The role involves handling inbound client calls, processing sales orders and supporting the end‑to‑end order fulfilment process from entry to delivery.

Key responsibilities

• Answer client phone calls and create sales orders.
• Act as liaison between outdoor clients, sales representatives and delivery drivers.
• Validate sales orders submitted by field sales staff.
• Generate manufacturing orders and coordinate with the production manager on details and lead times.
• Communicate with delivery drivers to ensure on‑time deliveries.
• Coordinate with warehouse personnel to verify stock availability.
• Prepare invoices, credit notes and handle product returns.
• Send and receive daily client emails.

Required profile

• Proficiency in English.
• Strong communication skills and ability to manage a high volume of phone calls.
• Excellent attention to detail.
• Experience with Microsoft Excel, Outlook and the broader Microsoft Office suite.
• Familiarity with ERP, CRM or other sales software is a plus.

Required skills

• Excel
• Outlook
• Microsoft Office
• ERP (experience)
• CRM (experience)