Customer Care Center Agent – Overnight Shift

About the role

We are looking for a dedicated Customer Care Center Agent to join our overnight shift in Jounieh. The agent will be the main point of contact for guests, ensuring their stay is comfortable and any issues are resolved promptly. This position plays a crucial role in upholding the company’s reputation for exceptional hospitality by delivering timely and personalized support to each guest.

Key responsibilities

• Contact guests shortly after check‑in to confirm their satisfaction and address any immediate needs.
• Serve as the primary liaison for guest complaints or concerns, handling them efficiently to achieve resolution.
• Maintain clear and professional communication with guests through phone, email and in‑person interactions, addressing their needs and providing assistance.
• Coordinate with housekeeping, maintenance and other internal teams to resolve guest issues quickly and efficiently.
• Gather guest feedback and share insights with management to improve service quality.

Required profile

• Strong verbal and written communication abilities.
• Customer‑focused mindset with a proactive approach to problem solving.
• Ability to work independently during overnight hours.
• Comfortable handling multiple requests simultaneously and remaining calm under pressure.

Required skills