Community Manager

About the role

The Community Manager acts as the bridge between the brand and its online audience, curating engaging content, answering inquiries, and fostering authentic connections. This role is essential for boosting brand visibility, driving engagement, and staying ahead of digital trends.

Key responsibilities

• Create and execute social media and communication campaigns aligned with marketing strategies.
• Develop a monthly social media calendar with content themes and strategies, and obtain approval from the Marketing Manager.
• Produce engaging text, image, and video content for all social and professional accounts.
• Respond promptly to comments and customer inquiries, ensuring helpful interactions.
• Manage and optimise paid social campaigns within the allocated budget.
• Build and nurture strong customer relationships through authentic engagement.
• Monitor campaign performance, provide regular feedback and reports.
• Coordinate and participate in events to enhance community presence and brand visibility.
• Collaborate with Marketing, PR, Communications, Development and Buyers teams to ensure brand consistency and stay updated on new products.
• Identify opportunities for social media growth and stay current with digital trends.
• Perform additional duties as assigned.

Required profile

• Bachelor’s degree in Marketing, Business Administration or a related field.
• 2‑4 years of relevant experience in community or social media management.
• Fluency in Arabic, English and French.
• Excellent communication and writing skills.
• Strong analytical mindset, attention to detail and ability to manage time under pressure.

Required skills

• Expertise in major social media platforms (e.g., Facebook, Instagram, LinkedIn, Twitter).
• Content creation for text, images and video.
• Community engagement and customer relationship building.
• Campaign performance monitoring and reporting.
• Event coordination and collaboration across departments.