US Service Coordinator

About the role

This position supports the day‑to‑day execution of service requests for an international company, handling everything from initial receipt to final confirmation.

Key responsibilities

• Take ownership of incoming service requests and follow them through to completion.
• Gather necessary details, assess each request, and determine priority.
• Schedule and confirm activities with assigned service providers.
• Maintain accurate internal systems and documentation as work progresses.
• Monitor timelines, follow up on delays, and flag issues per SOP.
• Communicate updates and confirm completion with relevant parties.
• Escalate inconsistencies or issues as needed.

Required profile

• Strong organizational skills and ability to manage multiple open items simultaneously.
• Confident spoken and written English for daily communication with the international team.
• Reliable follow‑through, comfortable chasing items until they are closed.
• Calm, methodical approach when several requests are urgent.
• Comfortable working with systems, records, and documentation.
• Experience in coordination, customer service, dispatch, or similar fast‑paced support role (technical background not required).