UGC Coordinator & Account Manager

About the role

The UGC Coordinator & Account Manager leads Spark Social’s user‑generated‑content production pipeline. You will act as the bridge between strategy and execution, managing creators, editors, and client communications to deliver high‑performing social video ads.

Key responsibilities

• Organise, polish and finalise scripts in Notion, incorporating client feedback.
• Write customised creative briefs for each creator and project.
• Schedule and lead briefing calls, set deadlines, and track creator submissions.
• Maintain client updates on timelines, script approvals, and performance data.
• Manage the content calendar, update the operating system and Frame.io with status and instructions.
• Review raw footage for completeness and quality, requesting reshoots when needed.
• Assign projects to editors, provide creative direction, and review edited videos before client hand‑off.
• Perform quick video edits or emergency tweaks when editors are unavailable.

Required profile

• 3+ years experience in creative production, preferably UGC, social content or e‑commerce.
• Strong project‑management and communication abilities.
• Comfortable leading creators and editors with clarity and confidence.
• Ability to own the end‑to‑end production process and thrive in fast‑paced environments.

Required skills

• Proficiency with Notion.
• Experience using Frame.io.