Shop Supervisor – Luxury Retail (DBayeh & Achrafieh)

About the role

Pearl Brands is seeking motivated Shop Supervisors to lead its luxury retail stores in Dbayeh and Achrafieh, Beirut. The role involves overseeing daily store operations, supporting the sales team, and ensuring an excellent customer experience.

Key responsibilities

• Supervise and coordinate the sales team during daily operations.
• Ensure customers receive excellent and professional service.
• Monitor sales activities and support the achievement of store targets.
• Guide and motivate team members to improve sales performance.
• Assist in organizing staff schedules and daily shift activities.
• Ensure proper product presentation and visual merchandising.
• Monitor stock availability and coordinate replenishment when needed.
• Maintain a clean, organized shop aligned with company standards.
• Handle customer complaints and resolve issues professionally.
• Support the implementation of promotions and sales activities.
• Follow up on daily store operations and report issues to management.
• Ensure smooth opening and closing procedures when required.

Required profile

• Previous experience in retail, sales, or a supervisory position (preferred).
• Team‑management experience (advantageous).
• Strong leadership and communication skills.
• Customer‑focused and commercially aware.
• Ability to motivate and guide a team.
• Organized, responsible, and detail‑oriented.
• Problem‑solving and decision‑making abilities.
• Ability to work in a fast‑paced retail environment.
• Professional appearance and attitude.
• Flexibility to work AM, Mid, and PM shifts.