Senior Customer Service Associate

About the role

We are seeking a Senior Customer Service Associate to join our fast‑moving team in Jdaideh. The role combines research, negotiation and procurement tasks to ensure our customers receive accurate technical quotes and timely service.

Key responsibilities

• Research and source qualified service providers across the United States and build long‑term partnerships.
• Conduct calls to negotiate rates, coordinate schedules and confirm technical assessments.
• Analyze data and research repair options to develop accurate technical quotes and work plans.
• Handle procurement, ensuring materials, components and equipment are ordered and delivered on time.
• Maintain internal systems with up‑to‑date documentation, photos, invoices and approvals.

Required profile

• Fluent in English, both written and spoken.
• Strong communicator and skilled negotiator.
• Curious, solution‑oriented and able to adapt under pressure.
• Organized, reliable and detail‑focused.
• Coach‑able, collaborative and eager to grow.

Required skills

What we offer

• Positive, people‑first work culture.
• Gym access and wellness perks.
• Healthy snacks and meal plans.
• Fun team events and social activities.
• Career growth, training and personal development opportunities.