Protection Case Worker

About the role

The International Rescue Committee (IRC) is hiring a Protection Case Worker in Bekaa to implement comprehensive protection case management for people at heightened risk. The post is supervised by the Protection Senior Case Management Officer and combines a standard office setting (20%) with field work (80%).

Key responsibilities

• Conduct household visits and centre-based interviews to assess client and family needs.
• Help clients and families develop and implement action plans, discuss their options and involve them in decisions.
• Assess risks, link clients with support groups and community resources, and follow up on referrals received during registration, psychosocial and outreach activities.
• Inform clients of their rights and entitlements, monitor and review services, keep case files complete and close cases appropriately.
• Provide psychosocial counselling and coordinate services from other specialised providers.
• Manage and store data confidentially, prepare weekly and monthly work plans, support monitoring and evaluation, and take part in weekly reporting and planning meetings.
• Maintain a service map of local providers, receive referrals from other agencies, lobby on behalf of clients and help them represent their views in meetings.

Required profile

• 2 to 3 years of previous case management experience (mandatory).
• Experience with refugees and in cross-cultural settings preferred.
• University degree in social work, psychology or a related field preferable.
• Fluency in Arabic and clear written and spoken English.
• Confidentiality, respect, non-discrimination and safety of beneficiaries; good communication, reporting and computer skills.