Protection Case Worker - Child Protection

About the role

The IRC Child Protection Case Worker provides individual case management support for children at harm or at risk of being harmed, including street-connected and working children, children exposed to violence, children with disabilities, children in contact with the law and children needing judicial protection. The post is based at the IRC office or partner CP centres (20%) with frequent travel to the field (80%), and is primarily intended for internal or former candidates.

Key responsibilities

• Identify and register cases of children at harm or at risk through field visits, partner and NGO referrals, the CM hotline, IRC teams, community networks, UN agencies and the accountability team.
• Provide individual case management following national case management SOPs and practical guidance, covering identification, assessment, case planning, follow-up and review.
• Map available services (health, education, livelihoods, etc.) and update the service map periodically.
• Operate the CM hotline rotationally according to the schedule set by the Senior IP CM officer.
• Document and file every case completely, keeping soft and hard files secure in line with IRC data protection protocols.
• Participate with children and families in all steps of case management, and ensure cases are shared with the supervisor.
• Draft juvenile judge reports, resettlement referrals, BIA and BIDs reports, case conferences and emergency cash request reports.
• Support families directly and by referral, set safety plans for high-risk children, and raise emergency case management fund requests for approval.
• Keep regular contact with the CM supervisor, attend case management and review meetings, and take part in case conferences and BID meetings.
• Work after hours or on weekends when urgent cases arise.

Required profile

• University degree in social work, psychology or a related field, preferably.
• 2-3 years of case management experience, mandatory; previous work with children is a must.
• Experience in high-vulnerability contexts such as child labour or children in conflict with the law is a plus.
• Fluent Arabic (written and spoken) and intermediate English.
• Intermediate computer skills, including Word, Excel and email writing.
• Flexible to work after working hours or on weekends when needed.