Operations Manager - Retail

About the role

BEVAVA, part of a regional retail group operating international fashion brands across the Middle East, is hiring an Operations Manager in Beirut. The role is fully accountable for the operational and financial performance of the Lebanon retail network, covering sales, store profitability, standards and people. It reports to the Regional General Manager and works closely with the commercial team, brand managers, HR and the training function.

Key responsibilities

• Sales and profitability: deliver sales and store profit targets, tracking weekly against target, last year and forecast (footfall, conversion, average ticket, units per transaction, payroll %).
• Budget: prepare and own the annual operations budget, and control staff costs and store operating expenses.
• People: lead and develop store managers, own recruitment, onboarding, rosters and performance reviews with HR, and build a bench of future store managers.
• Brand standards: ensure every store meets visual merchandising, service and operating standards and passes franchisor audits.
• Stock: oversee receiving, replenishment, stock counts and inventory accuracy, reduce stock differences and shrinkage, and lead the RFID rollout from the store side.
• New stores: run openings from handover to launch, on time and to standard, with fit-out contractors and brand teams, including shop-in-shops and standalone stores.
• Support functions: manage logistics, stock control, loss prevention, store maintenance and store supplies.
• Market intelligence: track competitors and market trends and share insights with management.
• Reporting: report results and recommendations regularly using footfall analytics, the inventory system and in-house dashboards.

Required profile

• Bachelor's degree in business or a related field; MBA a plus.
• 7+ years in retail operations, including 3+ years managing several stores at once (area, regional or operations manager level).
• Fashion or apparel retail background, ideally with international franchise brands.
• Proven new store opening experience.
• Fluent Arabic and English; French a plus.
• Based in Lebanon.

Required skills

• Strong commercial and analytical skills, comfortable with KPIs, budgets and Excel.
• Experience running retail in Lebanon's operating environment.