Operational Specialist

About the role

The Operational Specialist will run the day‑to‑day operations of the CreatorLab Dashboard and manage the agency’s financials. Working directly with the founder, you will sit at the centre of revenue flow, payouts and reporting for a fast‑growing creator‑economy business.

Key responsibilities

• Operate and maintain the CreatorLab Dashboard, ensuring creator and agent records, payout calculations and data accuracy.
• Reconcile TikTok diamond revenue and incentive‑program payments (rank‑up, activeness, incremental revenue).
• Process creator bonuses and agent commissions according to payout rules and eligibility gates.
• Track operational budgets such as outreach gifting, Buddy Program equipment and other spend.
• Produce monthly financial and KPI reports for internal stakeholders.
• Handle invoicing and keep financial records clean and audit‑ready.

Required profile

• Strong command of spreadsheets, data handling and dashboard tools.
• Finance or accounting background, or equivalent hands‑on experience.
• Highly detail‑oriented and dependable with sensitive financial data.
• Comfortable learning and operating a custom internal platform.
• Fluent English.

Required skills

• Microsoft Excel (advanced spreadsheet skills).

What we offer

• A central role with full visibility into how the business makes and moves money.
• Direct work with the founder and minimal bureaucracy.
• Variety across systems, finance and operations.
• Competitive base salary plus benefits, set per market and experience.