Key Account Manager

About the role

The Key Account Manager will own the retention, growth, and satisfaction of Servme's most strategic, high‑value client relationships. This role focuses on a portfolio of top‑tier enterprise accounts such as large hotel groups and multi‑venue food & beverage brands, acting as the trusted advisor and primary point of contact.

Key responsibilities

• Manage a focused portfolio of high‑value enterprise accounts, building deep knowledge of each client’s business goals and decision‑makers.
• Develop and execute account plans that align Servme’s roadmap with client priorities.
• Lead quarterly business reviews with senior stakeholders to demonstrate value and set future objectives.
• Own retention and renewal outcomes, identifying churn risks early and intervening proactively.
• Identify, negotiate, and close upsell, cross‑sell, and expansion opportunities to grow annual recurring revenue.
• Collaborate with Commercial and Legal teams on renewal negotiations and pricing discussions.
• Maintain accurate forecasting and pipeline visibility for renewals and expansions.
• Build multi‑threaded relationships across operational users to executive leaders.

Required profile

• Proven experience managing enterprise‑level accounts in the hospitality or SaaS sector.
• Strong relationship‑building skills with senior executives.
• Track record of meeting or exceeding retention and revenue growth targets.
• Excellent communication and presentation abilities.

Required skills