Head of Support Services

About the role

The Head of Support Services (HoSS) leads Finance, Human Resources, Logistics, Procurement, Administration and IT for DRC Lebanon. Reporting to the Country Director, the role ensures compliance with DRC procedures and contributes to country strategy development.

Key responsibilities

• Lead and manage support managers, providing performance, well‑being and development oversight.
• Develop and implement strategic support operations, ensuring compliance, efficient supply chain and robust financial systems.
• Provide technical guidance to programmes, support donor and authority liaison, and oversee budgeting and financial monitoring.
• Maintain operational resource management, risk management plans and internal audit implementation.
• Act as a heavy user of the DRC Dynamics ERP system, applying data analytics to improve performance.

Required profile

• Minimum 7 years experience in a senior support services role within an international NGO.
• At least 4 years of people‑management experience with proven leadership skills.
• Strong operational management experience in complex or emergency settings.
• Professional proficiency in English and Arabic.

Required skills

• ERP systems – specifically DRC Dynamics.
• Supply chain, finance and HR system management.
• Budget development, financial monitoring and audit compliance.
• Strategic planning and risk management.