Front Desk Receptionist – Fitness & Wellness

About the role

Gymbo Wellness is seeking a professional and organized Front Desk Receptionist to be the first point of contact for members and guests at its Corniche El Mazraa location in Beirut. The role involves managing daily front‑desk operations, supporting membership processes, and handling basic cashier duties in a fast‑paced fitness and wellness environment.

Key responsibilities

• Welcome members, guests, and visitors in a friendly, professional manner.
• Answer phone calls, WhatsApp messages and in‑person inquiries, providing clear information on memberships, classes, appointments and services.
• Support membership registration, renewals, check‑ins and keep the member database up‑to‑date.
• Manage bookings for classes, personal training, nutrition and other wellness services.
• Perform basic cashier tasks: process payments, issue receipts, close daily cash and coordinate with management.
• Maintain accurate records of payments, bookings, attendance and follow‑ups.
• Coordinate with coaches, wellness providers, BôCafé staff and management to ensure smooth daily operations.
• Follow up on leads, trial visitors, inactive members and renewal opportunities.
• Keep the reception area clean, organized and presentable at all times.
• Handle complaints calmly and escalate to management when necessary.

Required profile

• Minimum three years of reception or front‑desk experience.
• Previous experience in fitness, wellness, hospitality, hotels, clinics or similar customer‑service environments is preferred.
• Presentable, polite, confident and able to work under pressure.
• Strong communication skills in Arabic (required) and English (strongly preferred); French is a plus.

Required skills

• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Experience using Google Sheets or similar spreadsheet tools.
• Basic accounting knowledge, including payment handling, receipt issuance and cash closing.
• Cash handling and simple financial reporting.