Front Desk Agent – Guest Services

About the role

We are seeking a dynamic, self‑motivated Front Desk Agent to deliver professional, customer‑focused service to our guests. You will be the first point of contact, ensuring each stay is memorable from arrival to departure.

Key responsibilities

• Provide prompt, courteous, and efficient service to achieve high customer satisfaction.
• Greet guests by name, escort them to their rooms, and conduct in‑room and hotel familiarisation.
• Assist guests with activity enquiries, local information, and hotel services.
• Maintain up‑to‑date knowledge of hotel rates, occupancy levels, promotions, and local attractions.
• Administer front‑desk cashiering, process check‑in/check‑out accounts, and post incidental charges using the hotel’s computer system.
• Protect guest privacy and uphold hotel policies, procedures, and service standards.

Required profile

• Degree in Hospitality or related field.
• Previous experience in a hotel Front Office department.
• Excellent written and verbal English; additional language is a plus.
• Strong interpersonal and problem‑solving abilities.
• Computer literate; experience with Opera PMS is advantageous.

Required skills

• Opera PMS (hotel property management system)

What we offer

• Opportunity to advance a career in a fast‑paced, multicultural hospitality environment.
• Collaborative team atmosphere with continuous learning.