Floor Supervisor

About the role

The Floor Supervisor ensures smooth daily operations of a restaurant, upholding brand standards and delivering excellent customer experiences. This role combines hands‑on service, inventory management, and team leadership to maintain high quality and efficiency on the dining floor.

Key responsibilities

• Participate in opening and closing procedures, ensuring compliance with brand guidelines.
• Inspect merchandise, displays, and uniform hygiene daily to meet brand standards.
• Conduct monthly inventory of all brand equipment following established procedures.
• Greet guests, present menus, assist with selections, and monitor table satisfaction.
• Handle complex customer inquiries, billing issues, and special cases.
• Delegate tasks, set deadlines, oversee results, provide training, and communicate team needs to management.
• Supervise all staff members, ensuring adherence to prescribed preparation techniques.
• Support achievement of organizational goals and implementation of Standard Operating Procedures.

Required profile

• Fluency in English; Arabic is a plus.
• Technical degree in Hospitality Management or a related field.
• Three to five years of experience in food‑and‑beverage operations or a similar supervisory role.
• Food safety certification Level 2.
• Proven expertise in chocolate production and handling.

Required skills

• Proficiency in Microsoft Office.
• Chocolate production and handling.