F&B Trainer

About the role

The F&B Trainer will design, develop and deliver behavioral training programs for Spinneys' diverse food and beverage portfolio, including full‑service restaurants, quick‑service outlets and international franchise concepts. Working closely with operations, HR and franchise compliance teams, the trainer ensures staff at all levels can provide exceptional guest experiences while meeting brand and regulatory standards.

Key responsibilities

• Design, develop and continuously update training materials such as manuals, facilitator guides, learner workbooks, e‑learning modules, visual aids and assessment tools.
• Translate operational standards, brand guidelines and franchise requirements into engaging, behavior‑focused learning experiences.
• Create onboarding programs covering core functional and behavioral competencies for new hires.
• Develop brand‑specific training content for dine‑in, QSR and franchise concepts.
• Deliver classroom, on‑the‑floor and blended learning sessions on topics including customer service excellence, policies & procedures, health & safety, food safety, personal grooming, service sequences, QSR speed of service, upselling techniques and franchise compliance.

Required profile

• Proven experience designing and delivering training for food and beverage operations.
• Ability to collaborate with operations, HR and franchise compliance teams.
• Strong understanding of brand standards, regulatory compliance and guest experience expectations.
• Excellent communication and facilitation skills for diverse audiences.

Required skills