Ecommerce Specialist - Beauty & Cosmetics

About the role

The E-commerce Sales Coordinator manages and develops the company's online sales across digital platforms, covering online sales, customer service, product management, order processing and digital sales coordination. The goal is to increase revenue, strengthen customer loyalty and improve the brand's online presence. The ideal candidate has a strong commercial mindset, excellent communication skills and an interest in perfumes, skincare, facial care and beauty products.

Key responsibilities

• Manage daily online sales via the website, social media, WhatsApp Business and online marketplaces, and process and follow up customer orders.
• Maintain accurate product listings, including descriptions, prices, images, promotions and stock availability.
• Respond to customer inquiries about perfumes, skincare and beauty products, give personalized recommendations and handle complaints, returns and exchanges.
• Coordinate with the warehouse, inventory and delivery teams to ensure product availability and timely dispatch.
• Support online sales campaigns, seasonal offers, product launches and promotional content on Instagram, Facebook, TikTok and WhatsApp.
• Track competitor pricing and promotions, and promote new arrivals, best-sellers, exclusive fragrances and beauty bundles.
• Monitor stock levels, track fast-moving and out-of-stock items and report replenishment needs.
• Monitor online sales performance and prepare reports on revenue, orders, average order value, conversion rates, returns and customer satisfaction.

Required profile

• Bachelor's degree in Business Administration, Marketing, E-commerce, Sales or a related field is preferred.
• At least 2-3 years of experience in e-commerce, online sales, digital customer service or retail sales; experience in perfumes, cosmetics, skincare or beauty products is an advantage.
• Experience handling online orders and customer inquiries through social media, WhatsApp Business or e-commerce platforms.
• Strong written and verbal communication skills in English and Arabic; French is an advantage.
• Knowledge of the Lebanese market and local delivery and payment practices is preferred.

Required skills

• Proficiency in Microsoft Office, particularly Excel.
• Familiarity with e-commerce platforms and sales reporting tools.