Ecommerce Merchandiser

About the role

This is an entry-level position within a CRO (conversion rate optimisation) team that works with e-commerce clients, including global brands. You will be mentored by a team lead and learn how a high-standard digital account runs, growing into CRO work over time. The company is fast-growing, so your missions will evolve with its activity.

Key responsibilities

• Write and send clear activation briefs to the development team for web merchandising changes
• Coordinate with the development team and the client's team to deliver every change on time
• Follow up on tasks, deadlines and blockers until they are closed
• Create trackers and reports to monitor progress and ensure deliverables ship on time
• Test every change before and after it goes live, checking that it matches the brief exactly
• Check the full customer journey on desktop and mobile and report issues until they are fixed
• Prepare accurate updates for the team lead, who leads client communication
• Help collect qualitative insights such as heatmaps, session recordings, survey responses and user testing feedback
• Support analysts and strategists on CRO projects, including collecting data from quantitative tools

Required profile

• Entry-level profile; first work experience is welcome
• Very strong organisational skills, able to manage several tasks and deadlines at once
• Excellent attention to detail and very high standards for accuracy
• Calm under pressure and proactive, following up without being chased
• Genuine interest in e-commerce and how online stores are merchandised
• Fluent English and Arabic
• Competitive advantages: an internship or first experience in e-commerce or site merchandising, a good eye for visual details and brand consistency, and experience coordinating projects, even at university

Required skills

• Proficiency in Excel or Google Sheets, with basic data analysis
• Basic understanding of how websites work
• Strong communication skills to work with developers and analysts