DevOps Engineer – Support Operations

About the role

We are seeking DevOps Support Engineers to join a high‑impact IS Operations team at a leading financial technology company in Beirut. This support‑focused position ensures the stability and continuity of mission‑critical platforms and services that serve managed services teams and global clients.

Key responsibilities

• Monitor and support in‑house platforms, microservices, and containerized services running on AWS.
• Diagnose and troubleshoot software, infrastructure, and operational issues.
• Handle incidents, service requests, and change management tickets via ITSM tools.
• Execute Saturday production releases with accuracy and accountability.
• Perform root‑cause analysis for recurring issues and escalate complex cases.
• Conduct routine maintenance, software updates, and security patching.
• Maintain and improve operational documentation, runbooks, and knowledge‑base articles.
• Collaborate with internal teams during shift handovers to ensure seamless continuity.

Required profile

• Bachelor’s degree in MIS, Computer Science, or a related field.
• 1–2 years of experience in IT Support, DevOps Support, or Systems Operations.
• Willingness to work rotating shifts, including nights and weekends.

Required skills

• Hands‑on experience with Docker and Kubernetes (deployment, monitoring, troubleshooting).
• Working knowledge of core AWS services.
• Understanding of microservices architecture and distributed systems.
• Familiarity with ITSM tools and operational workflows (incident, change, service request management).
• Scripting knowledge in Bash or Python (considered a plus).