Customer Service Representative
Cosmofun · Beyrouth
Job description
About the role
The Customer Service Representative will be the front‑line contact for guests at Cosmofun ABC Verdun, promoting attractions, handling payments and ensuring a safe, enjoyable experience.
Key responsibilities
- Promote marketing tools, packages and Cosmocity® features; answer phones professionally.
- Explain location rules and game play, record guest service issues, and handle cash, checks, cards, vouchers and refunds.
- Count cash drawer at shift start and end, monitor inventory in the cashier/redemption area, and keep merchandise stored and displayed according to safety standards.
- Maintain cleanliness and proper functioning of all cashier/redemption equipment, reporting any issues to the supervisor.
Required profile
- Understanding of Cosmofun’s Quality Policy and ISO 9001:2015 / ISO 45001:2018 compliance.
- Commitment to continuous improvement, guest service excellence and safety procedures.
- Ability to handle minor incidents, follow evacuation plans and report to the supervisor.
- Active listening, social perceptiveness, service orientation, patience and problem‑solving skills.
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Published 1 hour ago
Expires 1 month from now
3 views · 0 interested
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Cosmofun
Beyrouth