Customer Service Agent / Dispatcher

About the role

Presentail is seeking a Customer Service Agent who will also act as a Dispatcher to support daily store operations and ensure smooth order processing. You will work closely with store staff and delivery teams to ensure orders are processed accurately and delivered on time. The role involves interacting with customers, managing order quality, and coordinating deliveries to maintain a high‑quality customer experience.

Key responsibilities

• Answer phone calls and respond to customer chats, providing timely assistance.
• Provide customer service, resolve issues, and ensure satisfaction.
• Check order quality before dispatch to confirm it matches the visual reference.
• Assign orders to drivers, manage dispatch schedules, and monitor delivery progress.
• Handle store cash transactions and submit daily financial reports.
• Report low‑stock items and communicate special customer requests to relevant teams.

Required profile

• Strong communication abilities.
• Organized and detail‑oriented.
• Capable of multitasking in a fast‑paced environment.
• The position requires a proactive attitude and the ability to handle multiple tasks simultaneously.

Required skills