Customer Engagement Specialist
For the Love of Bread Organic Bakery
Job description
About the role
We are looking for a Customer Engagement Specialist to be the frontline voice of our customer experience, handling inquiries, complaints and order administration across multiple digital channels.
Key responsibilities
- Handle incoming customer complaints, inquiries and feedback via WhatsApp, email and Instagram, log and categorize interactions, follow‑up and escalate when needed.
- Process e‑commerce and B2B orders, record order details, verify inventory, maintain customer location data and ensure timely fulfillment.
- Maintain accurate records of complaints, refunds, feedback and order issues, and provide data for analysis and decision‑making.
- Conduct direct outreach for customer retention, subscription conversion and B2B relationship maintenance, track responses and document outcomes.
Required profile
- Detail‑oriented and customer‑first communicator comfortable managing multiple channels and systems.
- Strong follow‑through with ability to spot patterns in customer feedback.
- Fluent in English and Arabic.
Required skills
Questions fréquentes
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Published 1 month ago
Expires 2 weeks from now
26 views · 1 interested
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For the Love of Bread Organic Bakery