Coffee Specialist / Indoor Sales Representative

About the role

Join the Nespresso boutique team as a Coffee Specialist and indoor sales representative. You will act as an ambassador for the brand, welcoming and guiding customers who appreciate premium coffee products.

Key responsibilities

• Maintain the boutique’s appearance according to company standards, ensuring displays are well‑ordered and fully stocked.
• Welcome clients, identify their needs, and advise both prospects and Club members on Nespresso machines, capsules, and accessories.
• Introduce Club members to coffee tasting, fostering curiosity about the full product range.
• Provide initial analysis of reported machine breakdowns and direct customers to after‑sales service.
• Drive sales through upselling and cross‑selling, aiming to meet individual and boutique targets.
• Handle cash transactions, process credit‑card payments, and reconcile tills in accordance with procedures.
• Register new boutique customers, open accounts, and keep the customer database up to date.

Required profile

• At least secondary school education.
• 1‑2 years of professional experience in direct customer sales of premium products.
• 1‑2 years of proven success as a Coffee Specialist or similar retail role.

Required skills

• Proficiency with Excel for cash‑till and reporting tasks.