Call Center Operator

About the role

We are looking for a professional, customer‑oriented Call Center Operator to join our team. The role focuses on handling inbound calls, providing accurate information, and ensuring a high standard of service while meeting the company’s response‑time targets.

Key responsibilities

• Answer incoming calls courteously and professionally.
• Provide accurate information about company services and address customer inquiries.
• Transfer calls to the appropriate department when required.
• Record customer details, messages, and requests accurately in the system.
• Follow up on pending requests and handle complaints, escalating when necessary.
• Maintain confidentiality of company and customer information.
• Coordinate with other departments to ensure smooth communication and service quality.
• Assist with meal and catering orders, update customers on order status, and support high‑volume periods or large events.

Required profile

• At least 1 year of experience in a call‑center environment.
• Previous exposure to hospitality, catering or food‑service is a plus.
• Fluent in Arabic and English.
• Strong multitasking and organizational abilities.
• Ability to work under pressure, including weekends and holidays.

Required skills

• Microsoft Office proficiency.