Account Manager – Agency Marketing

About the role

The Account Manager is responsible for the overall success and growth of assigned client accounts within a marketing agency. You will act as the strategic advisor, aligning client business objectives with agency delivery and identifying new opportunities.

Key responsibilities

• Own day‑to‑day client relationships and serve as the primary point of contact.
• Develop and continuously refine an account strategy that supports client goals and agency growth.
• Identify upsell and expansion opportunities and propose initiatives that add value.
• Oversee multiple projects, ensuring proper scoping, realistic timelines, and resource alignment.
• Lead internal coordination between creative, content, strategy, and traffic teams.
• Maintain quality standards, conduct internal reviews, and ensure deliverables meet client expectations.
• Track account performance, prepare monthly analytics reports, and translate insights into actionable recommendations.
• Document account decisions, timelines, and process improvements.

Required profile

• Proven experience in a marketing or advertising agency environment.
• Strong client‑facing skills with the ability to manage expectations and resolve issues.
• Excellent organizational and multitasking abilities.
• Analytical mindset with a focus on performance metrics.

Required skills