US Service Coordinator

About the role

The US Service Coordinator supports the day‑to‑day execution of service requests for an international company. Working from Zouk Mosbeh, you will coordinate schedules, communications, documentation and system updates from request receipt to confirmed completion.

Key responsibilities

• Take ownership of incoming service requests and follow them through to completion.
• Gather necessary details, assess each request and determine its priority.
• Schedule and confirm activities with assigned service providers.
• Maintain internal systems accurately as work progresses.
• Monitor timelines, follow up on delays and flag issues according to SOP.
• Communicate updates and confirm completion with relevant parties.
• Escalate inconsistencies or issues as required.

Required profile

• Strong organizational skills with the ability to manage multiple open items.
• Confident spoken and written English for daily communication with the international team.
• Reliable follow‑through, comfortable chasing items until they are closed.
• Calm, methodical approach when handling several urgent requests simultaneously.
• Comfortable working with systems, records and documentation.
• Experience in coordination, customer service, dispatch or a similar fast‑paced support role is an advantage.

Required skills