TeleMarketing Intern

About the role

OLX Lebanon, the leading online marketplace for buying and selling in Lebanon, is looking for a Telemarketing Intern to support its sales team. You will reach out to prospective clients, introduce the company's services and gather customer insights, working on targeted campaigns with guidance from the team. The role builds practical experience in sales, customer engagement and CRM tools.

Key responsibilities

• Make outbound calls to prospects and customers in line with live campaigns, and conduct follow-up calls as needed
• Identify potential business opportunities, qualify leads and direct them to the right sales team
• Explain OLX Lebanon's services and products clearly
• Gather customer feedback, spot recurring objections and share insights with the team
• Answer customer questions in English or Arabic using pre-set scripts
• Record call outcomes and customer data accurately in the CRM
• Achieve daily and weekly call targets
• Help with administrative tasks and coordinate with internal departments as needed

Required profile

• Currently pursuing or recently completed a Bachelor's degree in Business Management, Marketing or a related field
• No prior experience required; an interest in sales or customer service is a plus
• Fluent in Arabic and English
• Comfortable using computers with good typing skills
• Ability to engage customers by phone, handle objections and stay calm under pressure
• Patient, customer-oriented and able to multitask and stay organized

Required skills

• CRM or ticketing system familiarity is a plus
• Use of pre-set scripts and accurate record keeping

What we offer

• A fast-paced, high-performing team
• Learning and development opportunities