Senior Digital Sales & Customer Success

About the role

CIS Group is looking for a Senior Digital Sales & Customer Success professional to drive growth of its digital education platform. The role will manage the full sales funnel, from lead generation to post‑purchase support, ensuring a seamless experience for learners.

Key responsibilities

• Lead daily digital sales activities, promote online courses, subscriptions and learning services, and manage inbound leads from phone, WhatsApp, social media and the website.
• Monitor and nurture the lead pipeline, improve conversion rates, and analyse lost‑lead reasons to optimise the sales process.
• Guide customers through registration, payment, onboarding and post‑purchase follow‑up, fostering retention and referrals.
• Coordinate with Marketing, Product, Technical and Operations teams to align campaigns, pricing, promotions and platform updates.
• Track sales performance, prepare regular reports, and provide recommendations to senior management based on data and customer feedback.

Required profile

• Bachelor’s degree in Business Administration, Marketing, Sales, Communications or a related field (preferred).
• 3–5 years of experience in digital sales, business development or customer success, preferably in e‑learning or subscription‑based services.
• Proven track record of meeting sales targets and managing a sales pipeline.
• Strong negotiation, communication and relationship‑building skills in both Arabic and English.
• Ability to work independently, prioritize multiple leads and customers, and thrive in a fast‑paced environment.

Required skills

• Experience with CRM systems and digital sales tools.
• Proficiency in Microsoft Office.