Senior Business Analyst

About the role

Backbase is looking for a Senior Business Analyst to act as the product owner for customer experience projects. You will work closely with banking clients and internal UX, design and development teams to translate strategic visions into actionable project backlogs.

Key responsibilities

• Capture, analyse and prioritize customer requirements for new CX initiatives.
• Perform business process gap analysis and write detailed user stories.
• Guide multidisciplinary teams in making decisions that maximise project success.
• Manage client expectations, translate vision into a clear backlog and organise workshops.
• Collaborate with R&D teams to align technical requirements with business goals.

Required profile

• 7+ years of experience as a Business Analyst or Product Owner in fintech or banking.
• Deep functional knowledge in at least two areas: Retail Banking, Wealth Management/Investments, SME, or Corporate Banking.
• Native or professional fluency in English and Arabic.
• Willingness to travel up to 50% across Qatar, Bahrain, Saudi Arabia, Oman and based in Lebanon or Jordan.

Required skills

• Agile methodologies
• User story creation
• Business process gap analysis