Sales & Customer Service Representative

About the role

CIS College is looking for a motivated Sales & Customer Service Representative to join the Zalka branch. The role focuses on promoting and selling training courses, guiding students through registration, and providing ongoing support to ensure a smooth educational experience.

Key responsibilities

• Promote and sell training courses to walk‑in, phone, and online leads, meeting monthly and quarterly sales targets.
• Assist students throughout the registration process, verify documents, and enter accurate data into the system.
• Provide post‑registration support, handling inquiries about schedules, payments, and course materials while resolving complaints professionally.
• Prepare daily and weekly sales performance reports and collaborate with marketing to align sales strategies.

Required profile

• Proven experience in sales, customer service, or education counseling is preferred.
• Strong communication, negotiation, and goal‑oriented mindset.
• Ability to manage multiple tasks under pressure and maintain a customer‑focused approach.
• Fluency in Arabic and English.

Required skills

• Proficiency in Microsoft Office.
• Familiarity with CM software (customer management system).