Sales Associate - Luxury Fashion Retail

About the role

Zuhair Murad is looking for a highly motivated Sales Associate who delivers a distinctive customer experience. The ideal candidate shows a strong commitment to service, a genuine interest in people, fashion and style, and exceptional selling skills.

Key responsibilities

• Manage and develop the customer database to improve engagement and retention.
• Build and maintain client relationships through follow-up communication and excellent after-sales service.
• Assist with inventory management, including stock and backroom organisation, to keep products available.
• Coordinate with the team to meet personal and team sales targets.
• Take part in store merchandising so products are displayed attractively and in line with brand standards.
• Answer questions about products and purchases, register sales orders accurately and implement exchange, refund and return policies according to company guidelines.
• Learn the collections well, including fabrics, styles and seasonal trends, to explain product features and benefits to customers.

Required profile

• 3+ years of experience in the luxury retail industry.
• Fluency in French and English; other languages are a plus.

Required skills

• Strong interpersonal and communication skills.
• Ability to multi-task and prioritise work.
• Team player with a proactive attitude.
• General computer literacy and comfort with software applications.