Sales Associate - Fashion Retail

About the role

The Sales Associate provides fast and friendly service by actively seeking out and attending to customers, while maintaining strong client relationships, driving sales and keeping daily stock maintained and replenished. The role covers selling and service, cash transactions and other duties assigned.

Key responsibilities

• Maintain a strong floor presence, cross-sell across departments and locations, and give constant feedback on new collections and customer needs
• Build knowledge of the latest trends, fashion brands and collections, and deliver brand advice to customers
• Achieve individual and department monthly sales targets, and propose new ideas to boost department sales
• Keep accurate inventory control and stock replenishment, and ensure proper display and visual merchandising standards
• Complete transfers accurately and handle alterations according to tailoring guidelines
• Update the customer database, follow up regularly with clients and address complaints to reinforce service standards
• Execute all POS transactions and promote ABC products, services and cards
• Stay up to date with trends through site surveys, fashion fairs and magazines, and monitor competitors' collections and prices during local market visits
• Market the brands to the team through huddles and department meetings, and perform other assigned duties

Required profile

• Bachelor's degree in Business Administration or equivalent undergraduate certification, or fashion-related studies
• Maximum 1 year of experience
• Ability to cope with pressure, focus and concentrate over long periods, and attention to detail
• Quick reaction, professionalism in appearance, discretion and a strong passion for fashion