Retention Manager – French Speaking

About the role

The Retention Manager – French Speaking will join QuickSource Consultancy’s Beirut office to lead customer‑retention initiatives for French‑speaking clients. This full‑time position focuses on strengthening client loyalty, reducing churn, and enhancing the overall customer experience.

Key responsibilities

• Analyse client behaviour, feedback and churn risk factors.
• Design and launch targeted retention campaigns in collaboration with sales, marketing and operations teams.
• Handle client communications, resolve issues promptly and ensure high‑quality follow‑up.
• Prepare regular performance reports and recommend optimisation actions.
• Support continuous improvement of the customer journey across all touchpoints.

Required profile

• Proven experience in customer‑retention, account management or customer success, preferably in consulting, recruitment or service‑based sectors.
• Strong analytical ability to interpret data, spot trends and propose actionable insights.
• Excellent written and verbal communication in French and English.
• Customer‑centric mindset with solid conflict‑resolution skills.
• Bachelor’s degree in Business, Marketing, Communications or related field, or equivalent experience.

Required skills

• Experience with CRM platforms or customer‑lifecycle management tools.