Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly, bilingual professional to join our remote customer support team. You will assist French‑speaking customers via phone and live chat, turning challenges into positive experiences while representing our brand with care.

Key responsibilities

• Provide timely, courteous support in both French and English through calls and chat.
• Troubleshoot customer issues with a solutions‑first mindset.
• Accurately document every interaction in our support system.
• Spot recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Maintain brand professionalism and cultural sensitivity.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Experience with e‑commerce or CRM environments is a plus.

Required skills

• Familiarity with Gorgias, Zendesk, Shopify or similar support tools.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team culture that values growth and accountability.