Operations Coordinator – US Maintenance Projects

About the role

We are seeking an Operations Coordinator to oversee U.S.-based commercial maintenance and repair projects from the initial request through successful completion. The role is fast‑paced, requires strong English communication, and is based onsite in Jdeideh, Beirut, working night‑shift hours aligned with U.S. time zones.

Key responsibilities

• Manage work orders from request to closure, including documentation, technician payment, and final reporting.
• Source and negotiate with qualified technicians and service providers across the United States for trades such as electrical, plumbing, HVAC, landscaping, and general maintenance.
• Coordinate schedules, site visits, assessments, repairs, and follow‑ups, ensuring timely execution of multiple active work orders.
• Research unfamiliar technical issues, prepare accurate quotes, scopes of work, and pricing proposals for client approval.
• Procure required parts, equipment, and materials, and monitor job progress, costs, profitability, and potential risks.
• Maintain continuous communication with technicians, clients, suppliers, and internal teams, and collect all required completion documentation.

Required profile

• Fluent written and spoken English with excellent verbal communication skills.
• Strong negotiation, organizational, multitasking, and problem‑solving abilities.
• Analytical and detail‑oriented mindset, capable of researching technical topics quickly.
• Ownership, reliability, and resilience in a high‑pressure, high‑volume environment.
• Previous experience in operations, coordination, dispatching, customer service, facilities, or similar fast‑paced roles.
• Full availability for a full‑time onsite position and U.S. night‑shift schedule (approx. 4 PM–1 AM).