Information Technology Manager

About the role

The IT Manager leads and develops Swan Re's IT function, taking direct, hands-on ownership of hardware, software, infrastructure and business applications while driving the company's IT strategy and security posture. The role manages and develops the IT team, owns IT projects from planning through delivery and seeks automation and process improvements. It combines strategic planning with hands-on technical leadership.

Key responsibilities

• Develop and implement the IT strategy, roadmap and annual budget, monitor spend and align with business goals.
• Lead, mentor and manage the IT team, assigning work, reviewing output and supporting technical development and career growth.
• Own IT projects end-to-end, including system upgrades, migrations, new tools and technology integrations.
• Take direct ownership of hardware, software, infrastructure, networks, servers and core applications, keeping them reliable and well maintained.
• Manage software updates, vendor upgrades and security patches, and oversee development and customization of internal applications.
• Strengthen IT security, including cybersecurity controls, access management, data protection and disaster recovery planning.
• Maintain IT policies, procedures, standards, asset registers, licensing records and audit documentation.
• Evaluate cloud platforms (e.g. Microsoft Azure, AWS, Google Cloud) and identify automation and process-improvement opportunities.
• Manage relationships with IT vendors, negotiate contracts and monitor service levels and costs.
• Act as the main escalation point for IT matters and prepare periodic reports on IT performance, projects, risks and budget.

Required profile

• Bachelor's degree in information technology, computer science or a related field.
• At least 10 years of IT experience, including hands-on systems administration, network management or IT support.
• 2-3 years in a managerial, supervisory or team-lead capacity, with proven ability to guide junior staff.
• Prior experience in insurance, reinsurance or financial services is preferred but not required.
• Ability to work under pressure with minimal supervision and to manage competing priorities.

Required skills

• Solid understanding of IT infrastructure, networks, servers, databases and enterprise applications.
• Working knowledge of cybersecurity practices, IT governance, risk and compliance; familiarity with ISO 27001 is an advantage.
• Familiarity with cloud platforms (Azure, AWS, Google Cloud).
• Certifications such as ITIL, PMP/PRINCE2, CISM, CRISC, MCSA are a plus.