Fulfillment & Business Systems Lead

About the role

L'Atelier du Miel is looking for a hands-on Fulfillment & Business Systems Lead to take ownership of getting customer orders prepared accurately and delivered on time. It is a full-time, on-site position in a small company with big ambitions, based in Lebanon, where you will work closely with the team and management in an environment built around direct communication and practical problem-solving.

Key responsibilities

• Manage the daily fulfillment cycle, from confirmed order to delivery closure, and coordinate the people and activities involved.
• Organize daily order priorities and coordinate picking, checking, packing, labeling and dispatch documentation.
• Plan delivery routes, allocate drivers and vehicles, verify loading and track delivery outcomes.
• Follow up on delayed, incomplete, returned or undelivered orders with the relevant teams.
• Reconcile delivery records, collected payments, returns and undelivered goods with accounting and the warehouse team.
• Coordinate with sales, customer service, warehouse and production to keep orders moving and resolve stock or readiness issues.
• Schedule fleet maintenance and follow up on vehicle availability.
• Maintain accurate order and delivery records, track performance indicators and improve workflows.

Required profile

• Ideally 2-5 years of relevant experience in order fulfillment, logistics, distribution or a similar operational role.
• Experience coordinating people and daily operational priorities, or readiness to take on that responsibility.
• Strong organization, attention to detail and the ability to follow issues through to resolution.
• A practical, reliable approach and willingness to step in when the team needs support.

Required skills

• Confidence using spreadsheets and digital tools to manage orders and operational records.
• An advantage: experience with Odoo or a similar ERP, operational reporting or workflow automation.
• A bonus: business systems expertise.

The role suits someone who enjoys being involved in daily operations while helping build better ways of working as the business grows. Apply through LinkedIn with your CV.