Floor Supervisor – Restaurant Operations

About the role

The Floor Supervisor is responsible for ensuring smooth daily operations of a restaurant, maintaining brand standards and delivering excellent customer service. This role combines hands‑on supervision, inventory management and quality control to support a high‑performing dining environment.

Key responsibilities

• Participate in opening and closing procedures, adhering to brand norms and guidelines.
• Inspect merchandise and displays daily to uphold visual standards.
• Conduct monthly inventory of all brand equipment following established processes.
• Enforce uniform and personal hygiene standards for self and team.
• Drive achievement of organizational goals and compliance with Standard Operating Procedures.
• Greet guests, present menus, assist with selections and monitor table satisfaction.
• Handle complex customer billing, complaints and inquiries.
• Delegate tasks, set deadlines, monitor results, provide training and relay team needs to management.
• Supervise staff, ensuring strict adherence to prescribed preparation techniques.

Required profile

• Technical degree in Hospitality Management or a related field.
• Three to five years of experience in food‑and‑beverage operations or a similar supervisory role.
• Fluency in English; Arabic is a plus.
• Food safety certification – Level 2.

Required skills

• Proficiency in MS Office applications.
• Proven expertise in chocolate production and handling.