Field Service Dispatcher / Operations Coordinator

About the role

The company is looking for an Operations Coordinator to manage U.S.-based commercial maintenance and repair projects from initial request through successful completion. The role covers sourcing and coordinating technicians across the United States, negotiating rates, scheduling site visits, researching technical repair needs, preparing quotes, sourcing parts and following up on many active work orders. It is a fast-paced, highly operational position requiring excellent English and the ability to stay effective under pressure.

Key responsibilities

• Manage maintenance and repair work orders from request through completion, including documentation, technician payment and closure.
• Sourcing qualified technicians and service providers across the U.S. for electrical, plumbing, HVAC, landscaping, general maintenance and other trades, and confirm their availability and negotiate rates.
• Provide technicians with work order details, site requirements, timelines, instructions and client expectations before dispatch.
• Coordinate schedules, site visits, assessments, repairs, follow-ups and completion requirements, and monitor progress, costs, profitability and risks.
• Research technical issues, repair methods, materials and parts, and prepare accurate quotes, scopes of work, repair plans and pricing proposals.
• Source and coordinate the procurement of materials, components, equipment and parts.
• Maintain continuous communication with technicians, clients, suppliers, account managers and internal support teams.
• Collect and verify photos, signatures, invoices, approvals and paperwork, and resolve delays, no-shows and technical complications quickly.
• Keep accurate work order records, quotations, costs, approvals and payments in company systems.

Required profile

• Fluent written and spoken English; confident communicating with U.S.-based technicians, vendors and clients.
• Strong negotiation skills and excellent organizational and time-management skills, able to handle several active work orders per day.
• Strong problem-solving, analytical and detail-oriented approach, with a sense of ownership and reliability.
• Comfortable in a high-pressure, high-volume environment with a steep learning curve.
• Previous experience in operations, coordination, dispatching, customer service, sales, hospitality, food & beverage, facilities or similar fast-paced roles is preferred.
• Must be fully available for a full-time role and not plan another job simultaneously.
• Must be available onsite in Jdeideh, Beirut, and for U.S.-aligned night shifts, normally Monday to Friday from about 4:00 PM to 1:00 AM.