Facility Manager – Arcade Games & Family Entertainment

About the role

The Facility Manager will oversee daily operations of Cosmofun’s arcade and family‑entertainment venues in Beirut, ensuring a safe, enjoyable environment that drives repeat visits and meets profit targets. You will lead a multidisciplinary team, manage guest experiences, and implement marketing and operational initiatives.

Key responsibilities

• Deliver exceptional guest service by greeting visitors, explaining game rules, handling complaints and collecting feedback.
• Plan and approve weekly staff schedules, monitor attendance, and support performance evaluations.
• Execute marketing and promotional activities, coordinate with mall management and organise group or corporate events.
• Oversee opening and closing procedures, manage POS systems, and ensure accurate daily sales and financial reporting.
• Control inventory levels, approve re‑orders and conduct regular stock audits.
• Coordinate facility maintenance requests, ensure compliance with fire, safety and ISO standards, and maintain equipment in optimal condition.

Required profile

• Minimum 4 years of experience in facility or operations management within entertainment, hospitality or similar sectors.
• Bachelor’s degree in hospitality management, business administration or a related field.
• Fluent in English and Arabic.

Required skills

• Knowledge of ISO 9001:2015 quality and ISO 45001:2018 occupational health & safety standards.
• Proficiency with POS and iCashier systems.
• Strong leadership, organizational and customer‑service abilities.