Department Manager - Sales ALO Beirut

About the role

The Assistant Store Manager – Sales & Service leads the sales floor, manages daily team operations and ensures a seamless client experience aligned with ALO's brand ethos. The role focuses on maximising in-store sales performance through hands-on leadership, efficient scheduling and proactive customer engagement. It suits a natural team motivator with strong retail acumen, people management skills and a passion for wellness and lifestyle retail.

Key responsibilities

• Lead by example on the shop floor, develop and manage team schedules (ROTA) and run regular briefings, floor walks and check-ins
• Handle employee relations on the floor, give real-time feedback and escalate issues when needed
• Keep staff up to date on product knowledge and role-specific training
• Deliver personalised, wellness-driven customer service and handle escalated situations professionally
• Monitor daily sales, conversion rates and other retail metrics, and identify upselling and cross-selling opportunities
• Communicate sales targets clearly to the team and review them regularly
• Work with the Boutique Manager and other Department Managers on promotions, events and launches

Required profile

• Minimum 6 years of experience in a similar management role within fashion or lifestyle retail
• Strong coaching skills and ability to motivate and guide sales teams
• Clear understanding of premium client service expectations
• Skilled in rota planning, real-time issue handling and team supervision
• KPI and performance-oriented, adaptable to a dynamic retail environment
• Advanced or good level of English