Customer Success Specialist

About the role

We are looking for a Customer Success Specialist to act as a trusted advisor for our clients, building long‑term relationships that drive satisfaction, retention and growth. In this role you will ensure service excellence, manage complaints efficiently and support product adoption.

Key responsibilities

• Own the end‑to‑end relationship with assigned customers and engage with stakeholders at all levels, including executives and technical leaders.
• Address service issues, coordinate escalations and work with relevant teams to achieve rapid resolutions.
• Conduct regular business reviews, check‑ins and track usage, engagement and satisfaction metrics.
• Identify upselling and cross‑selling opportunities and support the sales pipeline.
• Collaborate with Sales, Support, Product and Professional Services to ensure strategic alignment.
• Maintain accurate records of customer interactions in the CRM system and prepare periodic reports for stakeholders.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• 1–2 years of experience in Customer Success, Account Management, Customer Support or a similar customer‑facing role.
• Strong relationship‑building skills and a proactive approach to customer engagement.
• Ability to understand customer needs, support product adoption and manage escalations.

Required skills