Customer Service & Specialized Support Specialist

About the role

EDGE3 Technologies is seeking motivated individuals to join its 24‑hour Health, Safety and Environment (HSE) department in Beirut. The role combines traditional customer service duties with specialized support tasks such as video review, feature labeling, and technical assistance for global clients using the company’s driver‑monitoring systems.

Key responsibilities

• Handle inbound and outbound calls to support customers worldwide.
• Review short real‑time video clips, flag issues, and label specific features for the headquarters team.
• Prepare professional reports and documentation using Microsoft Office tools.
• Collaborate regularly with the U.S. headquarters on safety, business development, and change‑management initiatives.
• Work assigned shift schedules (AM, PM, or ON) covering 8.5 hours per day, five days a week.

Required profile

• Be a punctual, meticulous, and dedicated resident of Beirut (within 2 km of the city centre).
• Fluent in written and spoken English.
• Ability to work effectively in a team environment.
• Unblemished criminal record and professional appearance.

Required skills

• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Basic coding knowledge (any language).
• Experience reviewing and labeling video content is a plus.

What we offer

• Full‑time permanent position with a salary range of $550‑$700 USD per month, paid in fresh USD.
• Opportunities for professional growth in safety technical areas, business development, and change management.
• Structured shift planning with employee input.
• Inclusive workplace with zero tolerance for discrimination or harassment.