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Customer Communications Associate

Steps Real Estate Qatar · Halat

🇬🇧 English

Job description

About the role

The Customer Communications Associate supports the Client Growth & Engagement Department by managing outbound and inbound client interactions. Reporting to the Brand Voice & Customer Experience Specialist, the role ensures consistent, professional communication across all touch points, helping to retain and grow the client base.

Key responsibilities

  • Conduct structured outbound follow‑up calls and messages after inquiries, viewings, transactions, or service interactions.
  • Reach out proactively to clients who have not been contacted recently to maintain relationship continuity.
  • Log all outbound communication accurately in the CRM, noting date, interaction type, and client feedback.
  • Escalate any client concerns, complaints, or urgent issues to the designated specialist for resolution.
  • Respond to inbound client inquiries via phone, email, or messaging platforms in a timely and professional manner.
  • Gather key information from inbound contacts and either resolve simple queries or hand them off to the appropriate team member.
  • Maintain a log of inbound interactions and keep client records up to date.
  • Support feedback collection initiatives as directed by the department.

Required profile

  • Strong written and verbal communication skills.
  • Detail‑oriented with the ability to accurately record interactions.
  • Proactive attitude toward client relationship management.
  • Ability to work collaboratively within a fast‑paced team.

Required skills

    What we offer

    • Opportunity to work in a leading real‑estate brokerage in Qatar.
    • Exposure to a diverse portfolio of residential, commercial, and industrial properties.
    • Professional development within a client‑first culture.

    Questions fréquentes

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    Published 3 months ago

    24 views · 0 interested

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    Steps Real Estate Qatar

    Halat