Coffee Specialist / Indoor Sales Representative

About the role

Join the Nespresso boutique team as a Coffee Specialist and indoor sales representative. You will act as the brand ambassador, welcoming customers, advising them on premium coffee products, and ensuring an exceptional boutique experience.

Key responsibilities

• Maintain boutique appearance according to company standards, including daily stocking of capsules, machines, and accessories.
• Welcome customers, identify their needs, and provide tailored advice on Nespresso products and services.
• Introduce club members to coffee tasting, promote the full product range, and drive upselling and cross‑selling.
• Perform initial analysis of reported machine breakdowns and guide customers toward after‑sales service.
• Execute sales transactions, manage cash till, process credit‑card payments, and ensure accurate accounting.
• Register new boutique customers, open accounts, and keep the customer database up to date.
• Contribute to achieving individual and boutique sales targets.

Required profile

• At least secondary school education.
• 1–2 years of professional experience in direct customer sales of premium products.
• Proven experience as a coffee specialist or similar retail sales role.

Required skills

• Proficiency with Excel for cash‑till and reporting tasks.

What we offer

• Opportunity to work with a world‑renowned coffee brand.
• Dynamic boutique environment focused on customer excellence.
• Training in coffee tasting and product knowledge.